FREQUENTLY ASKED QUESTIONS
Q: Do you guarantee your services?
A: YES! Our unconditional guarantee is that you receive the best service ever, or it’s free.
Q: What are your hours?
A: Monday – Friday: 9 to 7pm Saturday: 8 to 6pm Sunday: Closed
Q: How do I schedule an appointment?
A: You can schedule your appointment by phone, in person or online. Reservations for your appointment are held with a credit card or gift certificate.
Q: How do I choose the right treatments and products?
A: We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.
Q: What can I expect from my service provider during my salon or spa treatment?
A: Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
Q: Can I wear makeup during my facial or body treatment?
A: During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with Napps make-up removal products. We now carry the Napps line
Q: What should I wear for a spa or salon treatment?
A: No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a robe and slippers. Towels for the eucalyptus steam shower are available. Your personal comfort is always most important to us!
Q: Are reservations necessary?
A: We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation.
Q: Can I book extra services while I am at the salon?
A: Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.
Q: Do you offer gift certificates?
A: Absolutely! Salon treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person. We encourage recipients to use certificates within one year of purchase. After this time, there will be a $2 per month maintenance fee per certificate.
Q: What methods of payment do you accept?
A: Cash, checks (local only), Visa, Mastercard, American Express, Discover, and I Am Salon Gift Cards. WE ARE NOT A PARTICIPATING SALON FOR SPAFINDER OR SPA WISH AND WILL NOT BE ACCEPT GIFT CARDS FROM THEM. Sorry for any inconvenience.
Q: What is your pricing policy?
A: All prices are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser.
Q: How does the tipping process work? What is normal?
A: Our prices do not include gratuities for Salon service providers. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee.
Q: What is your cancellation policy?
A: Providing outstanding service is the core of our business. Because salon services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding. Salon packages and groups must give a minimum 48 hour cancellation notice.
Q: Do you accommodate late arrivals?
A: We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, you will be billed for the entire session. However; as a courtesy to other clients, we can only conduct your session within your scheduled appointment.
Thanks for your continued Business!
Q: What if I have lost my gift certificate?
A: Your certificate is considered the same as cash. It is necessary to keep track of this valuable property.
Q: What is proper spa etiquette?
A: Napps Natural Hair Salon is an adult environment of relaxation and tranquility. Please respect all of our guests’ right to privacy and quiet by turning off cellular phones.
Q: Do you allow children in the Spa?
A: Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.